Terms of service

Last Updated: February 20, 2026

Welcome to Shimi (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website (the “Site”) and your purchase of Shimi products. By accessing our Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

Use of Our Site

You must be at least 18 years old or have the permission of a parent or legal guardian to use this Site.

You agree not to:

  • Use the Site for unlawful purposes
  • Interfere with or disrupt the Site’s functionality
  • Attempt to gain unauthorized access to systems or data

All content on this Site — including logos, product designs, text, graphics, and images — is the property of Shimi and may not be copied, reproduced, or distributed without written permission.

Products & Orders

All prices are listed in U.S. dollars and may change without notice.

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities purchased
  • Correct pricing or product description errors

If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

You agree to provide accurate billing, shipping, and contact information when placing an order.

Promotions & Discounts

From time to time, we may offer promotions, discount codes, or limited-time sales. Promotions:

  • May not be combined unless explicitly stated
  • May be subject to expiration dates
  • May be modified or terminated at any time

We reserve the right to cancel orders if promotional codes are used improperly or fraudulently.

Shipping & Delivery

We aim to ship orders promptly; however, shipping timeframes are estimates and not guaranteed.

Shimi is not responsible for shipping delays caused by carriers, customs, weather, or events beyond our control.

Risk of loss transfers to you upon delivery of the product to the shipping carrier.

Returns & Refunds

Please review our Return Policy [insert link] for full details.

Returned items must meet eligibility requirements outlined in our Return Policy. Refunds are issued to the original payment method after inspection and approval.

SMS & Communications

If you opt in to receive SMS messages from Shimi, you agree to receive recurring automated marketing messages, promotional offers, cart reminders, and order updates. Consent is not a condition of purchase.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact support@shimibottle.com.

Your use of SMS communications is also governed by our Privacy Policy.

Product Use & Safety Disclaimer

Shimi products are designed for formula feeding and must be used only as intended.

You are responsible for:

  • Following all care and usage instructions
  • Proper assembly and cleaning
  • Supervising infants during feeding

Shimi is not responsible for injuries, damages, or losses resulting from misuse, improper assembly, failure to follow instructions, or use inconsistent with product guidelines.

Limitation of Liability

To the fullest extent permitted by law:

  • Shimi shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products.
  • Our total liability for any claim related to a product or order shall not exceed the amount you paid for the product.

Indemnification

You agree to indemnify and hold Shimi harmless from any claims, damages, losses, or expenses arising from your misuse of the Site or products or your violation of these Terms.

Disclaimer of Warranties

The Site and products are provided “as is” and “as available” without warranties of any kind, either express or implied, except as required by law.

Governing Law

These Terms are governed by the laws of the State of Massachusetts, without regard to conflict of law principles.

Changes to These Terms

We may update these Terms at any time. The “Last Updated” date reflects the most recent version. Continued use of the Site after changes constitutes acceptance of the revised Terms.

Contact Us

Shimi
Email: support@shimibottle.com
Address: 539 Power Plant Cir. Winston Salem, NC 27101